Giulymodelstore takes the return policy very seriously with the purpose of ensuring that our service and features are trustworthy and professional both for its own and for customers’ interest. Read the document in all its sections to understand how our return policy operates and in which case you are allowed or not allowed to take advantage of the Giulymodelstore return policy. The information written in this page are related to the Giulymodelstore’s return policy, they are used just by Giulymodelstore and has value just for Giulymodelstore official website.

This return policy covers items purchased only on the Giulymodelstore website and describes Giulymodelstore practices with return policy.

It is possible to avail of the return policy just from the moment you have received one or more items purchased on the Giulymodelstore website.

It is not possible to avail of the return policy during the period from the submission of the order to the shipment. Therefore, before submitting your order, please make sure that your order is correct.

Any return or exchange that does not meet the mentioned criteria will not be eligible, the decision on the matter will be at the discretion of Giulymodelstore.

By buying one or more items on Giulymodelstore website you acknowledge and agree that you accept the practices and policies outlined in this return policy.

For a resell request, please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. with the following information and one of our operators will respond as soon as possible:

  • First Name.
  • Last Name.
  • Email address.
  • Phone Number.
  • Reason or cause of the return.
  • Item and related matter in hand.


If you cannot find what you are looking for, please do not hesitate to contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.. One of our operators will get back to you as soon as possible.

Return Policy

Giulymodelstore is proud to accept the return of resalable products within fourteen days from the date of reception, if all the conditions explained in this document are fulfilled. Giulymodelstore accepts returns of uniforms, apparel, gear and equipment only under the following conditions:

  • The item must have been purchased from Giulymodelstore website
  • The item must be in the original packaging.
  • The item must be accompanied by all its instructions, tags and attachments.
  • The item must be clean.
  • The item must be free from smells.
  • The item must be free from wear.
  • The item must be free from use.
  • The item must be unwashed.
  • The return must be notified by an email to This email address is being protected from spambots. You need JavaScript enabled to view it..
  • The notification must be forwarded before sending one or more items back.
  • The return must be acknowledged and agreed by the Giulymodelstore customer service department.
  • The package must be accompanied by a copy of the original invoice.
 
Giulymodelstore will proceed with the return process, only if (1) all the mentioned criteria have been satisfied, and (2) the reason for the return is one of the following:

1. You made a mistake during the purchasing process.
2. Giulymodelstore made a mistake when sending the order.
3. The item is defective

In case you have received Giulymodelstore products as a gift and you are not satisfied, consult the purchaser, who will be responsible for the return. Please note that the refund and possible charges will be applied to the credit card used to make the original purchase and that replacement items will be sent to the shipping address on the original invoice.


1. You made a mistake during the purchasing process.

If you purchased one or more items from Giulymodelstore website and you made a mistake during the purchasing process, you can avail of the return policy only if it meets the mentioned criteria and it is included in one of the following conditions:

  • You made a mistake choosing the item.

In case all the criteria are met, you can decide to either exchange the item or restock it.

- Exchange an item

If you want to exchange an item, beware that the following conditions are valid:

  • You will be responsible for all return shipping charges.
  • The item must be shipped by you via insured service.
  • The package must be followed through by a copy of the original invoice.
  • The exchanges are subject to in-store product availability. It could be a good idea to check the availability on the Giulymodelstore website before forwarding the return form.

- Restock an item

If you want to restock one or more items, you must have purchased it or them on the Giulymodelstore Store website and the following is valid:

  • You will be charged 30% of the exposed price of the goods excluding the shipments costs.
  • The item must be resalable.
  • The item has to be intact and complete of all its parts.
  • You will be responsible for all return shipping charges.
  • The item must be shipped by you via insured service.
  • You may receive a refund less the shipping costs.
  • The refund will be transferred to the credit card used for the payment.
  • The package must be followed through by a copy of the original invoice.

2. Giulymodelstore made a mistake when sending the order

If Giulymodelstore acknowledges its own mistake during the purchasing or order process and the return meets all the mentioned criteria, you can avail of the return policy and Giulymodelstore could provide restocking or exchange of the item.

- Restock an item

If you want to restock one or more items, you must have purchased it or them on the Giulymodelstore website and the following is valid:

  • No restocking fees are charged.
  • Giulymodelstore will be responsible for all return shipping charges.
  • The item has to be complete of all its parts.
  • The item must be shipped by you via insured service.
  • You may receive a refund if the item is intact and resalable.
  • The package must be followed through by a copy of the original invoice.
 
- Exchange an item

If you want to exchange an item, beware that the following conditions are valid:

  • No exchange fees are charged.
  • Giulymodelstore will be responsible for all return shipping charges.
  • The item must be resalable.
  • The item has to be intact and complete of all its parts.
  • The item must be shipped by you via insured service.
  • The package must be followed through by a copy of the original invoice.


The exchanges are subject to in-store product availability. It could be a good idea to check the availability on the Giulymodelstore website before forwarding the return policy form.

3. The item is defective

If you received one or more damaged items from Giulymodelstore, please inform us as soon as possible and within fourteen days from the date of reception. In case you received a damaged item, you can avail of the Giulymodelstore return policy. If it will be verified that one or more delivered items are damaged you can:

- Refund

If you wish to get a refund for a damaged item, the following is valid:

  • No restocking or additional fees are charged
  • The purchaser may receive a refund plus the shipping costs.
  • The refund will be transferred to the credit card used for the payment.
  • Giulymodelstore will be responsible for all return shipping charges.
  • The item must be shipped by you via insured service.
  • The item has to be complete of all its parts.
  • The item must be shipped in the same condition that it has been received.
  • The package must be followed through by a copy of the original invoice.
 
- Exchange an item

If you wish Giulymodelstore to send your order again, the following is valid:

  • No restocking or additional fees are charged
  • The item must be shipped by you via insured service.
  • The item has to be complete of all its parts.
  • The item must be shipped in the same condition that it has been received.
  • The order cannot be changed.
  • The item you will receive will be the same as you first ordered.

Any return or exchange that does not meet the mentioned criteria will not be eligible; the decision on the matter will be at the discretion of Giulymodelstore.

Shipment

Lost Items

If you do not received one or more items from Giulymodelstore because the company in charge of the delivery has lost them during the shipment, Giulymodelstore takes charge of it in all its parts. An order could not be identified as closed before the confirmation from the company in charge of the delivery has been received. Giulymodelstore is responsible for the goods considered in transit.  If it will be verified that the order has not been delivered you can:

- Refund

If you wish to get a refund for a lost item, the following is valid:

  • No restocking or additional fees are charged.
  • The purchaser may receive a refund plus the shipping costs.
  • The refund will be transferred to the credit card used for the payment.

- Exchange an item

If you wish that Giulymodelstore sends your order again, the following is valid:


  • Giulymodelstore will be responsible for all return shipping charges.
  • No restocking or additional fees are charged.
  • The order cannot be changed.
  • The item you will receive will be the same as you first ordered.

Damaged items

If you receive some products that have been damaged during shipment, please refer to the section on defective items.

Warranty

Giulymodelstore is not in charge of any kind of warranty because of the service provided. The manufacturer is in charge of the warranty and their own rules must be followed. However, Giulymodelstore could act as go-between in the following cases:

  • The item must have been purchased from Giulymodelstore website.
  • The package must be followed through by a copy of the original invoice.
  • You will be responsible for all return shipping charges.
  • The item must be shipped by you via insured service.
  • You cannot receive a refund.
  • The item cannot be restocked.
  • The manufacturer has all the responsibility about its own warranty procedure.
  • The duration of the service depends on the manufacturer’s policies related to the warranty.

Any return or exchanges that does not meet the mentioned criteria will not be eligible and they will be at the discretion of Giulymodelstore.

Change or Review of Return Policy

Giulymodelstore reserves the right to modify this return policy at any time, so please review it frequently. If Giulymodelstore makes changes to this return policy, we will post the revised return policy here. If you want to be sure to stay updated with return policy changes or review, please sign up for receiving the newsletter and you will receive a message to notify that something in Giulymodelstore return policy has been changed.